As the largest bank in Belgium, we support more than 3.6 million customers: private individuals, families, youth, self-employed, professionals and entrepreneurs. We help them manage their finances and guide their projects. They rely on us for tailor-made solutions for every important moment of their lives. Our core ideas? Tailor-made offers, innovation, accessibility, simplicity and responsibility.
1.2.1. INVIDUALS and ENTREPENEURS

A tailor-made offer: a bank for everyone 

Are you a private individual, a young person, a family? 

Whether you are a traditional or a 'mobile' customer, as the bank of the new generation, we make your life easier through support and innovative products. You can manage your banking and insurance, wherever and whenever you want. Want to buy a home, renovate or buy a car? We are happy to be your partner for all your plans!

Are you a self-employed entrepreneur? 

As the bank for entrepreneurs, our offer is specifically tailored to your needs. You can count on us for a personalised support from expert advisors specialised in your business sector. Starting up? We help you define your business and financial plans.

Wealthy individual or company head? 

Rely on us to manage your assets and inheritance. Our 37 private banking centres and two wealth management centres provide you with highly specialised and personal advice.

Our service is unique in Belgium:

• Minimum deposit of 250.000 Euros
• A global wealth management approach
• Specialised offer of investment and credit solutions
• Strong local roots
• Support of BNP Paribas Group in numerous countries
• Belgium’s only bank to define its commitments in a contract

Customers with assets of more than €4 million enjoy a specific wealth management approach. In 2014, the international publication Euromoney awarded several prestigious prizes to BNP Paribas Fortis for our extensive investment product offer and for the quality of our services that are specifically tailored to wealthier customers.

Innovation: continuous innovation to better help you 

To meet the increasingly specific needs of both our private and professional customers, we have developed cutting edge payment and mobile banking services. We are constantly developing our mobile banking app Easy banking, making it the ideal complement to PC banking.

Easy banking offers numerous features including Easy transfer that allows you to make payments to mobile telephone numbers in Belgium.

New:

• MasterPass, a virtual bankcard wallet to make your internet purchases.
• Mobo, an electronic payment terminal to receive bankcard payments via your smartphone.
• Sixdots, an electronic portfolio of payments, cards, vouchers, customer loyalty cards, etc.

And of course there is also Hello bank!, the free 100% mobile bank you can download on your smartphone or tablet.

Accessibility: accessible banking services

At BNP Paribas Fortis, we believe that it is crucial that our banking services are available to everyone. We ensure this by providing:

• Belgium’s largest network of agencies.
• A contact centre with a team of advisors available more than 80hrs every week, including Saturdays.
• Self bank ATMs. 
• Various e-banking channels.

Simplicity: the bank that simplifies your choices

To make the right decisions in terms of savings, loans or investments, you need sufficient knowledge of financial matters. This is true for everyone: families, youth, self-employed and entrepreneurs. At BNP Paribas Fortis, you can always count on our experts to help you make your choices.

Info sessions

Since 2013, in our agencies, we organise and host info sessions aimed at private individuals, professionals and entrepreneurs. Our advisors provide a better understanding of financial issues and help to translate the jargon of bankers and insurers into everyday language. All sessions are free and open to all.

Topics that are covered:

• Renting or buying?
• Marriage or cohabiting?
• Smartphone and tablets: the best way to use them for money matters.
• Asking for a loan as a self-employed individual.
• Understanding your investments better.

Online educational sections

In our educational sections on www.bnpparibasfortis.be both customers and non-customers can find a wealth of information! 

For the self-employed, entrepreneurs and managers, BNP Paribas Fortis organises conferences complete with workshops, on topics of specific interest such as tax, social and environmental regulations.

The initiative called Real Connect for Business, is further evidence that BNP Paribas Fortis is truly a bank for entrepreneurs.

Responsibility: a bank that is a responsible one

BNP Paribas Fortis is a responsible bank. We emphasise the importance of good financial education and therefore take initiatives to provide it.

Educating youth (10-18 years old) and their parents

For young people aged between 13 and 18 years old we have a Facebook page that features educational information about all kinds of topics: earnings, spendings and savings, and includes contests and polls. They can find plenty of clever tips to make the right decisions at the important moments in their lives.  

Parents who open a Pack Mine for their child that is 10 to 14 years old receive the magazine GPS Argent. This magazine, which is also available online, covers several topics to guide young people around finance matters. For parents, it's a handy tool to teach their children to be financially independent and responsible.