Retail & Private Banking Belgium

In the Belgian market, BNP Paribas Fortis has a strong footprint:

• A very strong presence in the local market, through an extended network of more than 1,000 branches as well as other channels such as ATMs, Online and Phone banking

• Three brands, with Fintro and Banque de La Poste (or Bank van De Post in Dutch) complementary to the main brand BNP Paribas Fortis.

BNP Paribas Fortis envisages to develop a strong domestic network – capitalising on the full strength of the international Group – with a complete product and service offering, state-of-the-art tools (e.g. an improved Customer Relationship Management programme, a fully integrated multi-channel approach) and upgraded facilities. The bank will continue to invest in quality and speed of overall branch and channels experience to improve customer satisfaction.

In Private Banking, BNP Paribas Fortis will not only upgrade customer service, it will also give its customers the opportunity to obtain all services in each private banking centre. The upgraded customer service rests on an adapted customer segmentation: clients with assets of more than 250,000 euro are served in the private banking centres, high net worth individuals with more than 4 million euro in assets will be served through a dedicated wealth management approach.

The proposition made to customers is based on three key factors. The first is proximity. With 35 private banking centres and 2 wealth management centres, BNP Paribas Fortis operates the most extensive network in Belgium. Secondly, this large organisation allows for more specialisation with strengthened expert teams. Finally, a broader product offer is being made available.